packman Platform Privacy Notice

This page describes what we collect when you use packman and how we keep that data protected. We are the operator of a gaming and sportsbook platform offering live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Our services are available only in jurisdictions where applicable law permits.

We collect personal data from you to operate packman, process deposits and withdrawals, verify your identity, prevent fraud, and comply with applicable regulations. We store your data securely using industry-standard encryption. We do not sell your information to third parties for marketing purposes. This notice explains what data we collect, how we use it, who we share it with, and your rights regarding your information.

By accessing packman, you acknowledge and accept the privacy practices described here.

What Data We Collect When You Use packman

We collect different categories of data depending on how you interact with packman:

• Identity information: When you register on packman, we collect your full legal name, date of birth, residential address, government-issued ID number, and nationality. We store scanned copies of your ID documents for verification purposes.
• Contact information: We collect your email address and phone number to send you account notifications, promotional updates, and support communications. We verify these details via one-time codes during registration.
• Payment information: When you deposit or withdraw on packman, we collect the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and transaction references. We do not store unencrypted payment card numbers; these are encrypted and handled by third-party payment processors.
• Betting and account activity: We log all bets you place on packman (game names, bet amounts, outcomes, timestamps), your balance changes, and login records. This data helps us detect fraud and settle disputes.
• Device and usage information: We collect your IP address, device type (mobile / desktop), browser type, operating system, and pages you visit within packman. This helps us optimize the platform and detect unauthorized access.

How We Use Your Data on packman

We use the data we collect for the following purposes:

• Account management: We verify your identity, process your deposits and withdrawals, and manage your packman balance and betting history.
• Fraud prevention: We use identity data and betting patterns to detect and prevent money laundering, account takeover, collusion, and suspicious activity on packman.
• Regulatory compliance: We share customer information with government authorities and regulatory bodies if required by law, and we maintain records to demonstrate compliance with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Customer support: We use your contact information to respond to your inquiries, troubleshoot technical issues, and resolve betting disputes.
• Platform improvement: We analyze aggregated, anonymized data about packman usage patterns to improve game quality, improve payment processing, and enhance user experience.
• Marketing (opt-in): If you consent, we send promotional emails and push notifications about packman promotions, new games, and tournaments. You can unsubscribe from marketing at any time via Account Settings

Third Parties We Share Your Data With

We share packman user data with the following categories of third parties:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors, and your bank (online payment, e-wallet, mobile banking, local payment) receive transaction details to process deposits and withdrawals.
• Identity verification providers: We use third-party KYC services to verify your government ID documents and check you against fraud and sanctions databases.
• Cloud hosting providers: Our servers may sit outside your jurisdiction (e.g., in Singapore, Malaysia, or Australia). These providers have data processing agreements with us ensuring they meet industry security standards.
• Regulatory authorities: If required by law, we disclose your identity and betting records to financial regulators, law enforcement, tax authorities, and other government bodies.

We do not sell your data to advertising networks, data brokers, or marketing firms. We do not permit third parties to use your packman data for their own marketing without your explicit consent.

Cookies and Tracking on packman

We use cookies and similar tracking technologies on packman to:

• Keep you logged into your packman account across page reloads
• Remember your preferences (language, game favorites, betting limits)
• Measure traffic and usage patterns on packman to improve performance
• Prevent fraud by detecting suspicious login patterns

You can disable cookies in your browser settings, but doing so may limit your ability to use packman features. We do not use third-party advertising cookies to track you across other websites. We do not share your packman cookie data with advertisers.

Your Rights Regarding Your packman Data

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you on packman. We provide this within 30 days of request.
• Correction: Ask us to update or correct inaccurate information (e.g., address change, name correction). Update non-sensitive information directly via Account Settingscontact support for sensitive changes.
• Deletion: Request deletion of your packman data, subject to regulatory retention requirements. We may retain records for 5+ years if required by law, even after account closure.
• Portability: Receive your packman data in a portable format (e.g., CSV) so you can transfer it elsewhere, where technically feasible.
• Opt-out of marketing: Unsubscribe from promotional emails and push notifications via Account Settings or by clicking "Unsubscribe" in any promotional email.

To exercise these rights, contact our privacy team via the packman support channel in the app or email support. We respond to requests within 30 business days. We may request additional identity verification before fulfilling requests to protect your account security.

Security of Your packman Data

We protect your packman data using industry-standard encryption (SSL/TLS for data in transit, AES-256 for data at rest), secure access controls, and regular security audits. We limit employee access to personal data to staff who need it for their job functions. We maintain incident response procedures to address data breaches promptly.

However, no security system is perfect. We cannot guarantee absolute security. If you suspect unauthorized access to your packman account, change your password immediately and contact support. If we detect a data breach affecting your information, we notify you by email within a reasonable timeframe and follow applicable legal notification requirements.

Data Storage & International Transfers

We store packman data on secure servers located in multiple jurisdictions, including Southeast Asia and Australia. By using packman, you consent to the transfer of your data to countries outside your home jurisdiction. These countries may have different data protection standards than your home country. We ensure all international data transfers are protected by standard data processing agreements.

Children & Minors on packman

packman is not intended for users below the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has registered on packman, we close the account and delete their data (subject to legal retention requirements). Parents who believe their child has registered on packman should contact support immediately.

Changes to Our packman Privacy Policy

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We notify packman users of material changes via email or prominent account notification at least 30 days before the change takes effect. Your continued use of packman after such notice constitutes acceptance of the updated privacy policy.

Contact Us About packman Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern on packman, contact us via the Help & Support section in the packman app or email our privacy team. We respond to privacy requests within 30 business days. You may also file a complaint with your local data protection authority if you believe we have violated your privacy rights.

For users in Jakarta, Surabaya, Bandung, Medan, Semarang, or other Indonesian regions, packman is committed to protecting your personal information according to this privacy notice and applicable Indonesian law. Our data handling practices reflect international standards and regulatory best practices.

Summary: Your Privacy on packman

We collect personal data on packman to operate our platform securely, process your payments, verify your identity, and prevent fraud. We store your data securely and do not sell it to third parties for marketing. We share your information only with payment processors, identity verifiers, and regulatory authorities where required by law.

You have rights over your packman data, including access, correction, deletion, and opt-out of marketing. If you have privacy questions or concerns, contact packman support. This privacy notice reflects our commitment to protecting your information while operating a fair, compliant gaming platform.